Mattress Firm advertises 120 nights: sleep on it, and if it is not the right fit they will pick it up and pair you with a new one. Read that sentence carefully — the promise is an exchange, not automatically a cash refund.
WHY THE DISTINCTION MATTERS. With a direct-to-consumer brand, an unsuccessful trial usually ends with your money back and you free to shop anywhere. With an exchange programme, the value stays inside the retailer. If the store's whole range is wrong for you, an exchange is worth much less than a refund.
FEES. Mattress Firm's returns page describes pickup as part of the exchange but does not publish the fee schedule in the text we verified. Comfort-exchange programmes at furniture and mattress chains commonly carry a transportation or restocking charge, so ask the store for the written figure before purchase — not after.
MINIMUM NIGHTS. A minimum sleeping period before an exchange is standard in this kind of programme, but Mattress Firm does not state the number on the page we verified. Get it in writing on your sales slip.
HOW TO USE IT WELL. If you buy here, keep the original receipt, the law tag on the mattress and the delivery paperwork, and use a waterproof protector from night one — a stain is the standard reason a comfort exchange is refused anywhere.
CROSS-SHOP FIRST. Mattress Firm carries retailer-specific models, which means the identical bed may be hard to price-check elsewhere. Compare the direct-to-consumer alternatives — and their refund-based trials — before committing.