Purple gives 100 calendar days from the delivery date. That distinction matters: if the mattress sat in a warehouse for two weeks, your clock started when it arrived at your door, not when you paid.
THE 21-NIGHT MINIMUM. Purple requires a minimum of 21 nights of sleeping on the mattress before a return is eligible. That is shorter than the 30 nights most brands require, but it still rules out a first-week change of mind.
CONDITION. Purple's policy requires the mattress to be clean and undamaged. Purple's support centre has a dedicated article about what happens to returned mattresses, which is why condition is enforced — returned units are not resold as new.
IF YOU FINANCED. Purple publishes a separate process for returns on financed purchases, because the refund has to unwind the finance agreement rather than land on a card. If you used financing, say so on the first contact so the return is routed correctly.
HOW TO START. Begin at Purple's returns page or through Purple support with your order number and delivery date.
WHAT IS NOT PUBLISHED. Purple does not publish a return fee figure or a refund-timing window in the policy text we verified. Ask the agent to confirm both before you agree to collection, and keep the answer in email.